SERVICES

Crystaline Technologies Limited

1. Communications Solutions:

Crystaline through its Innov8 Software Division has developed a number of communications solutions for various organizations. These solutions include:

VOIP Telephony Implementations – Reduce cost of communicating within your branch/HQ network.
Interactive Voice Response (IVR) & Outbound Dialer Systems allowing you to provide a self-service information and service interaction portal to your clients using voice technology.
2-Way SMS Messaging (Shortcode 3737) with storage (Inbox) and Auto or Manual Response
Text & Win (SMS) Promotion Platforms
USSD gateway for Text based real-time Interactions
Application to Person Messaging e.g. Banking system Transaction Alerts, Insurance renewal reminders, loan repayment due notice, guard alert etc.
SMS to Email Applications
SMS to TV Applications
Other similar custom Solutions are built based on client-specific requirements

2. Customized Software:

We build custom Business Applications, Websites (Static and Dynamic), Web Applications (PHP/.NET/ Ruby), Windows-based (.Net), XML/SOAP based Web Services to interface your various systems and help them talk to each other simultaneously.

Mobile (Android/iOS) Applications
Mobile and Fixed POS Applications
Desktop Applications Distributed Web Applications & Portals
Web Sites
System API Development & Integrations
Mass Market Products – a series of in-house applications targeted at the end customers
We also have in-house custom-made software products branded ‘Innov8’ that currently cover Electronic Lotto (for corporate promotions), HR and Payroll, Customer Relationship Management (CRM), and Point of Sale.

3. IT Support & Managed Services:

In an age of downsizing and restructuring for maximum efficiency, companies realize the need to outsource specific functions of their IT Departments. As a professional service company, Crystaline prides itself in its ability to provide 8-5pm and 24/7 support of IT Systems in any organization. We have a superior core team that will guide staff to ensure high-service availability for our clients. Our activities are guided by ITIL and ISO:20000 Service Management Principles.

On Demand IT Support, Office Equipment Installation or Repair
Remote IT Support
Retainer (Support IT)
Managed Service IT Support (Virtual CIO and full managed Tech service)

4. Specialized Consulting

Network Design and Deployments: From simple intra-building LANs, LANs across buildings via VPN, Wide Area Networks based on VSAT, Wireless Point to Point Radios, applying various routing methods, we deploy and support all. We can also deploy Virtual LANs (VLANs) within your network environment to add further security to your systems. We will deploy multi-kilometer Fibre Networks where required.
Computing & Office Equipment Sales and After-Sales Service: As Dell, HP, and Oracle/Sun Resellers, we provide a range of supplies including Servers, PCs, Business Notebooks, Printers, Scanners and related hardware, accessories and consumables (Toners/Ink-jet Cartridges) for these and other suppliers like Lexmark and Canon.
Software Sales & Volume Licensing for bulk purchases (Microsoft, Symantec, Kaspersky, AVG): As partners of major Software companies, we supply, license and install Server and Personal computer Software Solutions – from operating systems to productivity and enterprise engagement systems.
Security & Surveillance Solutions: CCTV, Time & Attendance, and Access Control Installations and Maintenance. To protect your investments by controlling access, we conduct site surveys, recommend a solution design, deploy, commission your closed Circuit and Access Card or biometric-based control systems, and can provide support for as long as you need.
Accounting, Payroll & ERP Software Support: Pastel Evolution, Sage 300 ERP (Formerly AccPac), custom ERPs.
Business Intelligence & Custom Business Reports Deployments.

Brands We Sell

The Company also shares strategic alliances with key IT Distributors in South Africa, Dubai, and East Asia, allowing it to swiftly provide various quality products including Cisco, HP, Dell, Sun/Oracle Solaris, Oracle Software and Sony brand equipment and software to the Southern African Market.

Crystaline is also an authorized Supplier to the Zambian Government & Quasi-government through its Public Procurement Authority & CEEC Preferential Bidding Certificates.